Privacy Policy mea88 — Your Personal Data Protection

1 Introduction & Scope of This Policy

Mea88 understands that privacy is not merely a legal obligation — it is a fundamental right of every individual that must be respected and protected. This Privacy Policy is written clearly and in plain language so that every mea88 member knows exactly what happens to their information.

This policy applies to all personal information collected through:

• The official mea88 website at mea88.onl
• Mea88 mobile app for Android and iOS
• Interactions with our customer support team
• Use of any mea88 platform services or features

We encourage you to read this policy carefully. If any section is unclear, the mea88 support team is available to help via 24/7 live chat.

2 Types of Personal Data We Collect

Mea88 collects various types of personal information depending on how you interact with our platform. Below is a summary of the data we collect:

Data You Provide Directly

The majority of data we hold is information you provided directly when registering an account, undergoing the KYC process, contacting customer support, or completing forms on our platform.

Automatically Collected Data

When you use the mea88 platform, our systems automatically record technical information such as your IP address, device type, app version, and session activity. This data is used solely for security and service improvement purposes.

3 How We Use Your Personal Data

The data we collect is used for legitimate and transparent purposes. We do not use your data for purposes not stated here without first obtaining your consent.

• Account Management: Creating, verifying, and maintaining your account on the mea88 platform.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
• KYC Compliance: Verifying your identity to meet platform compliance requirements and prevent money laundering.
• Customer Support: Providing effective and personalised assistance when you contact our support team.
• Platform Security: Detecting and preventing fraud, multiple account usage, and other suspicious activities.
• Service Improvement: Analysing usage patterns to enhance your gaming experience.
• Marketing Communications: Sending promotional offers and the latest updates (only with your consent, and you may unsubscribe at any time).
• Responsible Gaming: Monitoring gameplay patterns to identify members who may require responsible gaming support.

4 Legal Basis for Data Processing

Mea88 processes your personal data on the following valid legal bases:

• Contractual Agreement: Processing required to fulfil our contractual obligations to you as a platform member.
• Legitimate Interest: Processing required for legitimate business interests such as security, fraud prevention, and service improvement.
• Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering requirements.
• Consent: For marketing and promotional communications, we only process data based on the explicit consent you have provided.

5 Data Sharing & Disclosure

Mea88 does not sell or trade your personal data. However, in certain limited situations, we may need to share your information with the following parties:

Third-Party Service Providers

We work with trusted service providers such as payment processors, KYC providers, game suppliers, and customer support platforms. All third parties are bound by strict data protection agreements and may only use your data for purposes we specify.

Legal Requirements

Mea88 may be required to disclose your information to government authorities or law enforcement agencies when mandated by law or a valid court order.

Rights & Security Protection

In situations where it is necessary to protect the rights, property, or safety of mea88, its members, or the public, we may disclose relevant information to the appropriate parties.

6 Data Retention Period

Mea88 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to meet legal obligations. The following are general data retention guidelines:

• Active account data is retained for the duration your account remains active on the platform.
• Financial transaction records and KYC data are retained for a minimum of 7 years after account closure to comply with anti-money laundering legal requirements.
• Customer support communication logs are retained for 3 years from the date of last interaction.
• Marketing data and communication preferences are retained until you withdraw your consent.
• Technical data and system logs are typically retained for 12 months for security and audit purposes.

When data is no longer needed, it will be securely deleted or anonymised using approved procedures.

7 Data Security Measures

Protecting your personal data is mea88's highest priority. We continuously invest in the latest security infrastructure to ensure your information remains safe.

• Data Encryption: All sensitive data is encrypted using AES-256 encryption protocols both at rest and in transit.
• Access Control: Access to member data is restricted on a need-to-know basis. All internal access is logged and audited.
• 24/7 Monitoring: Continuous security monitoring systems are active at all times to detect and respond to any threats.
• Security Testing: mea88 conducts regular penetration testing to identify and address system vulnerabilities.
• Two-Factor Authentication: Two-factor authentication (2FA) is available for all member accounts as an added layer of security.
• Staff Training: All mea88 staff who handle personal data receive comprehensive data protection training.

8 Your Rights Regarding Personal Data

As a data subject, you have the following rights regarding the personal information we hold about you:

To exercise any of the above rights, please contact the mea88 support team via live chat or our support email. We will respond to your request within 30 days of receipt.

9 Cookies & Tracking Technologies

Mea88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login, session security, and language preferences. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform to help us improve site speed and responsiveness.
• Functional Cookies: Saving your preferences such as display settings and favourite game selections for a more personalised experience.
• Analytics Cookies: Helping us understand aggregate usage patterns for continuous platform improvement.

You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the mea88 platform.

10 International Data Transfers

In the context of global online platform operations, your personal data may be processed or stored on servers located outside Malaysia. This occurs when we work with trusted international service providers.

Whenever your data is transferred outside Malaysia, mea88 ensures equivalent protection is provided through:

• Data processing agreements compliant with international data protection standards.
• Selecting partners with recognised information security certifications.
• Periodic assessments of the data protection practices of third parties we engage.

11 Children's Privacy

The mea88 platform is exclusively for individuals aged 18 and above. We do not knowingly collect personal data from children under the age of 18.

Should we discover that personal data belonging to an individual under the age of 18 has been collected without our knowledge, the account in question will be closed immediately and all related data will be deleted from our systems as soon as possible.

Parents or guardians who discover that their underage child has registered a mea88 account are encouraged to contact our support team immediately for corrective action.

12 Privacy Policy Amendment

Mea88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in data practices, legal requirements, or new platform features. Members will be notified of any significant amendments via email or in-app notifications.

The "Last Updated" date at the top of this page indicates when this Privacy Policy was last reviewed. Continued use of the mea88 platform after any amendments are published constitutes your acceptance of the updated policy.